Terms of Use | Casamates

1. Agreement to These Terms

These Terms and Conditions ("Terms") are a legal agreement between you and PMD AI Labs Ltd ("PMD AI Labs", "we", "us", or "our"). They govern your download, access to, and use of the Casamates mobile application, website, and related services (collectively, the "Service"). When you create an account, including through Apple or Google, you may be asked to tick a box confirming that you meet the age requirement and accept these Terms. That confirmation forms a binding agreement. If you do not agree, do not create an account or use the Service.

Our Privacy Policy explains how we process personal data. Acknowledging that you have read it does not make optional processing necessary to use the Service. We will request any separate consent required by law, and you may withdraw that consent without losing access to the core Service.

Our Code of Conduct forms part of these Terms and sets out the safety and behaviour rules that apply when you use the Service.

2. The Service

Casamates is a shared household organisation service. It may help household members record expenses, manage shopping lists, chores, calendar events, and other household information. The Service is an organisational tool only. It does not provide financial, legal, tax, accounting, tenancy, or other professional advice. You are responsible for independently checking important figures, balances, payment arrangements, and decisions.

We may change, suspend, withdraw, or restrict any part of the Service at any time where reasonably necessary, including for maintenance, security, legal compliance, or product improvement. We do not guarantee that the Service or any feature will always be available, uninterrupted, secure, error-free, or compatible with every device or operating system version.

3. Eligibility, Accounts, and Households

You must be at least 18 years old and legally capable of entering into a binding agreement to register for your own Casamates account. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You must provide accurate and current information when creating an account and keep your login credentials secure. You are responsible for activity carried out through your account. Tell us promptly at support@casa-mates.com if you believe your account has been accessed without authorisation.

Information you add to a household may be visible to other members of that household. You are responsible for deciding what information to share and for obtaining any permissions needed before adding another person or their information to a household.

Where the Service allows it, an adult account holder may create or manage an account for a person under 18 (a "Managed Account"). By doing so, you confirm that you are the person's parent or legal guardian, or are otherwise legally authorised to act for them, and that you have provided any consent required by applicable law. You are responsible for supervising the Managed Account, explaining these Terms and our Privacy Policy in an age-appropriate way, and keeping its credentials secure.

Managed Accounts may have restricted permissions. They may not manage subscriptions, act as household administrators, invite members, or change guardian and privacy controls unless we expressly make that functionality available. The managing adult may reset access, suspend, or request deletion of a Managed Account. We may require age or guardian verification before activating particular features.

Our Privacy Notice for Young People explains how Managed Account information is used in age-appropriate language. Our Safety Centre explains how users can report concerns and make complaints.

4. Acceptable Use

You must not use the Service to:

break any applicable law or regulation;
upload, share, or use content that is unlawful, defamatory, abusive, threatening, discriminatory, infringing, or otherwise objectionable;
exploit or endanger a child, distribute child sexual abuse material, groom a minor, or solicit sexual or identifying information from a minor;
harass, bully, stalk, threaten, dox, or share another person's confidential information without authority;
upload a profile picture unless you own it or have all rights and permissions necessary to use it in the Service;
interfere with, disrupt, damage, test the vulnerability of, or gain unauthorised access to the Service, its systems, or other users' accounts;
copy, modify, decompile, reverse engineer, scrape, or create derivative works from the Service except where applicable law expressly permits it; or
use the Service to send spam, impersonate another person, or infringe another person's rights.

We may investigate suspected breaches and may suspend or terminate access, remove content, or take other reasonable action where we believe these Terms have been breached.

You can report content, conduct, or a member to support@casa-mates.com. Where available, you may also use in-app reporting, blocking, household removal, or leave-household controls. We may review reports, preserve evidence, restrict content, suspend accounts, and contact authorities where reasonably necessary to protect users or comply with law.

You must comply with our Code of Conduct.

5. User Content

The Service allows you to provide content such as a profile picture, expenses, shopping lists, chores, calendar events, household activity, and related information ("User Content"). User Content is not intended to be public, but may be visible to members of each household with which it is shared. You retain any ownership rights you have in it.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, display, and transmit your User Content only as necessary to operate, secure, maintain, and improve the Service. This licence ends when the User Content is deleted from the Service, subject to reasonable backup, legal, and security retention periods.

You are responsible for your User Content and confirm that it does not breach these Terms or any third party right. We may remove or restrict access to User Content where we reasonably believe it is unlawful, infringes rights, creates a security risk, or breaches these Terms.

6. Intellectual Property

The Service, including its software, design, text, graphics, trademarks, and other intellectual property, is owned by or licensed to PMD AI Labs and is protected by applicable laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms. No rights are granted except those expressly stated in these Terms.

7. Payments, Subscriptions, and Pro Features

Some features may be offered for a fee, including subscriptions, one-time purchases, or lifetime offers. Prices, availability, and features may vary by country, platform, and offer. The applicable price and billing terms shown before purchase apply to that purchase.

Purchases made through the Apple App Store or Google Play are processed by the relevant store and are subject to that store's terms, billing rules, cancellation process, and refund policy. We do not receive or store your full payment card details. RevenueCat processes your Casamates user ID, purchase history, product and transaction identifiers, store receipt or purchase token, subscription events, entitlement status, and limited device and technical information so that we can provide and manage paid features.

Unless required by applicable law or the relevant app store's policy, payments are non-refundable. We may change prices or features for future purchases or future subscription renewal periods, subject to any notice required by law or the relevant store.

Subscriptions renew automatically for the period shown at purchase unless cancelled through your Apple App Store or Google Play account before renewal. Deleting the Casamates app or your Casamates account does not automatically cancel a store subscription. The store shows the price, billing period, trial terms, and renewal information before you confirm a purchase.

A lifetime purchase gives access for the lifetime of the specific paid feature as offered at the time of purchase, not a guarantee that every future feature, product, or version of the Service will be available forever.

8. App Store Distribution

The Service may be made available through the Apple App Store, Google Play, and other authorised stores. Your use of a store is also governed by that store's applicable terms. The Service may not be available in every country or on every device.

If you access the Service through an Apple device, you acknowledge that these Terms are between you and PMD AI Labs, not Apple Inc. Apple has no obligation to provide maintenance or support for the Service and, to the maximum extent permitted by law, has no responsibility for claims relating to the Service or your use of it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not located in a country subject to a United States government embargo and are not listed on a United States government list of prohibited or restricted parties.

If you access the Service through Google Play, you acknowledge that Google's applicable terms also govern your use of Google Play and purchases made through it.

9. Third-Party Services

The Service uses third-party providers to operate features, authentication, analytics, subscriptions, notifications, storage, and diagnostics. Their terms and privacy policies apply to their services. These providers include:

10. AI-Assisted Features

The Service may offer optional features powered by Mistral AI. These features may extract information from receipts, import or prepare recipes, respond to typed or spoken instructions, generate suggestions, or draft or carry out requested actions involving expenses, chores, shopping items, recipes, calendars, and other household features. Features that allow you to communicate directly with an AI system will identify that interaction as AI unless it is already obvious from the context.

You are responsible for the content and instructions you submit and must have the rights and permissions needed to provide them. Do not use an AI-assisted feature to submit unlawful content, expose another person's information without permission, or attempt to bypass security or safety controls. Our Privacy Policy explains what information is sent to Mistral AI, why it is processed, and how it is handled.

AI-generated, transcribed, or extracted content may be incomplete, inaccurate, or unsuitable. You must review the result and any resulting household record or action before relying on it, and correct or remove it where necessary. AI-assisted output is not financial, accounting, legal, medical, safety, or other professional advice. We may limit, refuse, or suspend an AI-assisted request where reasonably necessary to protect users, the Service, or third-party rights.

11. Privacy, Analytics, and Session Replay

Our Privacy Policy explains the personal data we collect and our purposes, legal bases, service providers, retention practices, and your choices. We process account details and User Content as needed to provide the features you request. We may also collect technical, diagnostic, and usage information to secure, operate, understand, and improve the Service.

Product analytics may record events such as screens or features used, device and app information, aggregate user journeys, and subscription or paywall interactions. Mobile session replay may record an individual interaction sequence so that we can diagnose errors and usability issues. All displayed text, text inputs, and images are masked on the user's device before replay data is sent to our replay provider, so the recording does not show their text, household content, financial details, profile pictures, or other images. Session replay is not required to use Casamates and is subject to any separate choice required by applicable law. We do not use acceptance of these Terms as consent where the law requires a separate, freely given choice.

The Service does not currently request precise GPS location. Analytics providers may infer an approximate country, region, or city from an IP address. If we introduce a feature that uses device location, we will explain its purpose and request the applicable device permission and consent before collecting it.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We make no representations, warranties, or guarantees, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, security, accuracy, or reliability.

We do not guarantee that expense calculations, balances, shared household information, or any other information in the Service is complete, accurate, current, or suitable for your circumstances. You must independently verify information before relying on it.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any mandatory consumer rights that apply to you.

Subject to the preceding paragraph, PMD AI Labs, its directors, officers, employees, affiliates, licensors, and suppliers will not be liable for any indirect, incidental, special, punitive, or consequential loss, or for loss of profit, revenue, goodwill, data, business opportunity, or anticipated savings, arising out of or in connection with the Service or these Terms, even if we have been advised of the possibility of that loss.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to liability, or (b) GBP 100.

14. Indemnity

To the maximum extent permitted by law, you will indemnify and hold harmless PMD AI Labs, its directors, officers, employees, affiliates, licensors, and suppliers from claims, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from a third-party claim caused by your unlawful User Content, your material breach of these Terms, or your deliberate misuse of the Service. This obligation applies only to the extent permitted by applicable consumer law and does not require you to compensate us for loss caused by us.

15. Copyright and Content Removal Notices

We respect intellectual property rights and will respond to valid copyright infringement notices. If you believe material hosted by the Service infringes your copyright, email support@casa-mates.com with: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and information sufficient for us to locate it; your contact details; a statement that you have a good faith belief that the use is not authorised; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorised to act for the copyright owner.

If we remove or restrict content in response to a notice, the affected user may submit a counter-notice containing the information required by applicable law. We may terminate accounts of repeat infringers where appropriate.

16. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access where reasonably necessary, including if you breach these Terms, create risk or legal exposure for us or others, or where required by law. On termination, your right to use the Service ends. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will survive.

17. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms or the Service.

If you are a consumer resident outside England and Wales, you may also benefit from mandatory protections of the law of your country of residence. Nothing in these Terms deprives you of protections that cannot lawfully be excluded or limited under that law.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last updated" date. If a change is material, we will provide additional notice where required by law. Where required, we will ask you to accept material changes before you continue using the Service. Otherwise, continued use after the stated effective date constitutes acceptance of the updated Terms.

19. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. A failure to enforce a provision is not a waiver of that provision. You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations to another organisation where this does not materially affect your rights.

These Terms, including the Code of Conduct and any additional terms expressly incorporated into them, are the entire agreement between you and us concerning the Service and replace prior agreements concerning the Service. The Privacy Policy describes our processing of personal data and does not limit your rights under applicable law.

20. Contact Us

If you have questions about these Terms, contact PMD AI Labs Ltd at support@casa-mates.com.

PMD AI Labs Ltd is registered in England and Wales under company number 16432165. Our registered office is 20 Wenlock Road, London, N1 7GU, England.

Last updated: 2026-09-13

Terms & Conditions